Consultative Customer Service

A one-day seminar (8 hour) that helps build positive long-term relationships with clients and customers.

This sales presentation training class provides techniques to help participants build genuine, lasting relationships with their clients.  Topics the class will cover include:

  • Maintaining a natural, relaxed tone
  • Making recommendations so clients are receptive
  • Psychology of relationships
  • Seven Deadly Sins of Customer Service — and how NOT to commit them
  • Uncovering needs and concerns
  • Value of customer complaints




Turn to Communication Power for all your
communication training needs:
 

>> Contact Us today for more information on our one-on-one and group class training.